Step by step procedure to check Safaricom phone numbers registered under your ID

  • Cases of M-Pesa fraud affecting Safaricom customers have increased in recent years, with unsuspecting citizens losing thousands of shillings
  • Cybersecurity expert Allan Lwala told that with the rise in identity theft and fraud cases, it is important to keep personal information private.
  • When contacted Safaricom, the operator said its subscribers could verify the phone numbers registered under their ID by dialing *106# journalist Japhet Ruto has over eight years of experience in financial, business and technology reporting and offers in-depth insights into Kenyan and global economic trends.

Safaricom, Kenya’s largest telecommunications company, provides millions of customers with a wide range of mobile services across the country.

A man interacts with the owner of an M-Pesa store.
A Kenyan man withdraws money from an M-Pesa store. Photo: Bloomberg.
Source: Getty Images


Among them is M-Pesa, which has been rocked by fraud involving SIM card swaps.

Why you shouldn’t share your personal data

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Cybersecurity expert Allan Lwala explained to that given the increase in cases of identity theft and fraud, it is important to keep personal information safe from prying eyes and ensure that no unauthorized phone numbers are illegally registered in your name.

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Lwala said if someone registers their phone number using your ID, it is considered SIM swap fraud.

“The registration can be done by a rogue agent somewhere who has collected your details from a security manifest of a building you have visited. So, avoid sharing your Personally Identifiable Information (PII) with everyone,” Lwala said in an exclusive interview with

Lwala said to avoid this, Safaricom customers should whitelist their numbers by dialing *100*100#.

“On your part, activate the Safaricom service whereby your line can only be replaced at an authorised Safaricom customer service centre,” he added.

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How to check phone numbers registered under your ID

When Contacted by Safaricom, the operator said its subscribers could verify the phone numbers registered under their ID by dialing *106#.

“Dial *106# ok on your main number,” Safaricom told

Steps via USSD *106#

Step 1: Dial *106# using your Safaricom line.

Step 2: From the listed options, select “check saved numbers”

Step 3: Safaricom will display and send a short message (SMS) revealing the phone numbers registered using your ID.

Step 1: On your phone, click on the Safaricom app.

Step 2: Select “Check your SIM card registration information”.

Step 3: Enter your phone number

Step 4: The numbers linked to your ID will be displayed.

How to report an unknown number registered under your ID

Step 1: Dial *106#.

Step 2: Select the second option (2), this reports illegally registered unknown numbers.

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Step 3: Select the number you don’t know registered with your ID.

What tricks do scammers use?

Kenyans have taken to social media to reveal a new trick fraudsters are using to steal money from M-Pesa, M-Shwari and KCB M-Pesa.

The alleged scammers are said to have called Safaricom customers, posing as officials from the Kenya Revenue Authority (KRA).

They asked innocent and unsuspecting Kenyans if they had filed their declaration online. They explained that they had set up a “new system where people can receive notifications on their mobile phones.”

One of the Kenyan victims recounted how the scammers managed to scam him and borrow money from his Fuliza account.

What tips will you use to keep your money safe?

In March, Safaricom released a video advising M-Pesa users to be vigilant and offering tips to protect their money following reports of an increase in fraudulent activity on the platform.

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Safaricom’s video highlighted three key tips for securing M-Pesa accounts: don’t share PINs, create unique PINs, and avoid sharing personal information with unverified sources.

The telecom operator urged customers to remain cautious and report any suspicious activity to the designated helpline number.