Buyers have the power to reject poor quality and non-compliant products ordered online

Buyers have the power to reject poor quality and non-compliant products ordered online

Prime Minister’s Office Minister Jiraporn Sindhuprai made the announcement, saying the new policy aims to give buyers greater control over whether online purchases are accepted.

Thailand has implemented a new directive that will allow shoppers to reject products ordered online using the cash on delivery method. The change, intended to protect consumers, was published in the Official Gazette last week and will come into effect on October 3. The directive allows consumers to reject products at the time of delivery or return them shortly after.

Prime Minister’s Office Minister Jiraporn Sindhuprai made the announcement, saying the new policy aims to give buyers greater control over whether online purchases are accepted. The move comes in response to recurring complaints about product quality and discrepancies between items ordered and delivered.

The directive provides for a 90-day implementation period to allow logistics companies and vendors to adequately prepare for the changes. This period is intended to help these companies adapt their operations to accommodate the new rules without disrupting service.

The need for such a directive arose from numerous incidents where buyers received poor quality goods or items they had not ordered. Disputes often arise at the point of delivery, with logistics personnel insisting that buyers must pay for the goods before inspection, leaving them to settle any disputes with sellers. (NNT)